Inspiring Software Engineers to Embrace Facilitation
At the beginning of June, I travelled to Boulder, Colorado to attend and speak at RallyON 2013. This was my first time attending RallyON and I wasn’t sure what to expect. I diligently downloaded the Spotme app as suggested by the event organisers and spent a good hour or two trawling through the agenda selecting the sessions to attend. I was travelling with my friend and ex-coach, +Mark Richards, who has always been a huge fan of Rally Agile Fellow, +Jean Tabaka, so I thought I would add Jean and +Laura Burke‘s breakout session, Scaling Collaboration: Be the Hero Your Agile Teams Need You to Be, to my selections.
|+Bryce Day Scaling Collaboration session – packed room, just finished first collaborative task – nice work! #RallyON13|
As it turns out, Jean and Laura’s session was one of my highlights from RallyON, despite the need to participate in group activities! The technique used by Jean and Laura, was to run a workshop at the same time as teaching the participants how to have better meetings. Personally I have never seen or experienced anything quite like it, and was blown away by how clever the approach was. The hour flew by as I frantically tried to take notes in an attempt to remember everything so that I could share it with my team back in Melbourne.
Following the session, +Rally Software very kindly left me with three copies of their new book “Agile Business: A Leader’s Guide to Harnessing Complexity“, to give as prizes to the team. I figure its time to find out, what the team learn from their hour with Jean? What have they committed to do differently as a result? The three people with the best answers would win a copy of the book.
At first I was a little nervous that as much as the collaboration workshop had been fun, the focus on soft skills might not have resonated with my crew. I should have had more faith, even with only a short window of opportunity to respond, I received 12 submissions for the 3 books. Some highlights from the winning responses are below:
As a Participant… Be a guerrilla facilitator if required.
As a facilitator I… Will not judge the participants or the discussions but be a facilitator keeping the focus on topic.
Plan, Prepare, Set Agenda, Get right people.
Focus on outcome/value, keep track of time, do not judge
Self assess to improve in the next meeting.
The most powerful lesson I have committed to implementing is the open and inviting way of asking the meeting participants if they have any questions… “What questions do you have?” instead of the less inviting version “Do you have any questions?”
This session has provided me with some beneficial insights into the differences between taking control away from the presenter (which I have been apprehensive about doing) and being a respectful facilitator.
So, you may ask, all of that sounds great, but what has really changed?
Well its early days but I am encouraged by what I am seeing. Last week, the “alpha geeks” on the EDW Release Train, were scheduled to run a meeting with operations team, to get buy in to our new branching strategy. Historically, a meeting like this would have revolved around a 20 slide powerpoint deck and resulted in little more consensus than then need to schedule another meeting. However on this occasion, without any prompting from me, they decided to run a “Jean Tabaka meeting” – yes that is what they called it!
There was no powerpoint. The agenda was laid out scrum-ban style on the wall. There were large flip charts for capturing actions, decisions and the parking lot. All the material that needed to be discussed was displayed on the walls as information radiators. A single facilitator ran the session, remembering to touch the charts he was talking to, as he ran through the agenda. And of course there was a white board! The team were very proud of themselves, even capturing photos of the event – just in case I wanted to blog about it!
From all accounts the meeting went well and consensus was reached on the way forward. How do I know this? Because I received an e-mail on Friday with the link to a wiki page so I could have a look at the “outcomes of our Jean Tabaka meeting”!
The moral of the story, software engineers can facilitate, some of them just need a little encouragement to get started.